TETOTE FAQS
Discounts and Promos
Do you offer any discounts or promo?
Can I use more than one discount code?
How do I use a discount code?
Why isn’t my discount code working?
Yes! We regularly run limited-time promotions, seasonal sales, and exclusive offers. The best way to stay updated is by subscribing to our newsletter or checking our website.
Only one discount code can be applied per order, our system will automatically auto-applied the biggest for your order if multiple entered.
Your code may not apply if:
- It has expired
- It doesn’t meet minimum purchase requirements
- It’s not valid for the items in your cart
- It has already been used
Double-check the terms or contact us if you need help.
Enter your discount code at checkout in the “Promo Code” box, then click apply. The discount will be reflected in your order total before payment.
Shipping and Delivery
Where is Tetote based?
What is Your Shipping Policy?
How long does shipping take?
Do you ship internationally?
Where is my order coming from?
What should I do if my order was delivered to the wrong location?
Tetote is an international brand with a global fulfillment network,16+ warehouses in US, and more respectively in Canada and Europe...
We operate 16+ warehouses across the United States, allowing us to ship orders from the nearest available location for faster delivery.
We offer FREE standard shipping on all retail orders within the U.S. (lower 48 states) and Canada.
Please note that this offer does not apply to Alaska, Hawaii, P.O. Boxes, APO/FPO/DPO addresses, or international orders.
Processing & Shipping Time:
Most orders are processed and shipped within 1–2 business days.
Most orders are processed and shipped within 1–2 business days.
Estimated delivery times:
U.S. & Canada: 1–5 business days
International: 15–30 business days (if applicable)
Yes, we ship worldwide. International delivery times vary depending on destination and customs processing. For international bulk orders, we will ship the items directly from Tetote factories.
Your order will be handled and shipped out from Tetote Nearby warehouses in the nationwide based on your shipping address filled in.
We understand how frustrating this can be, and we’re here to help.
If your tracking shows the order was delivered but you did not receive it, please:
- Double-check your delivery address at checkout
- Check with neighbors, building reception, or mailroom
- Contact your local carrier for additional delivery details
If you still cannot locate your package, please contact our support team with your order number, email address: support@tetotehome.com or get us a phone call for instant support:+1 (888) 286 2192. We will investigate the issue and work with you to find a resolution as quickly as possible.
Orders Status
How do I track my order?
When will I receive my order?
How to cancel or modify my order after it has been placed?
What should I do if I receive a damaged or incorrect item?
Once your order ships, you’ll receive a tracking number by email. Enter it on this page 👉https://tetotehome.com/apps/17TRACK and you'll be routed to the tracking page to see real-time updates on your delivery
Tetote team aim to get your order to you as quickly as possible.
Processing time:
In-stock items: Ship within 24–48 hours (Monday–Friday)
All orders: Processed within 48 hours after being placed
Estimated delivery times:
US & Canada: 1–5 business days
International: 15–30 business days
Custom / bulk / pre-orders:
For pre-orders, wholesale, bulk, or custom-made items, production and handling times are longer and typically range from 7–30 days, depending on the order details. Exact timing will be confirmed when you place your order.
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
We process orders quickly, so there’s only a short window to request changes or cancellations.
Before shipping:
If your order hasn’t been processed or shipped yet, we may be able to cancel or modify it. Please contact us as soon as possible with your order details.
After shipping:
Once your order has been shipped, we’re unable to make changes or cancel it. However, you may request a return once your order is delivered.
Because orders move into processing quickly, we can’t guarantee all requests—but we’ll always do our best to help.
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order via chatonlive or email Tetote to support@tetotehome.com. Provide them with your order number, a description of the issue, and any relevant photos. We will arrange for a replacement or refund as soon as possible.
Returns and Refunds
What is your return policy?
Who pays for return shipping?
Is there a restocking fee?
How to Submit a Return & Refund Request?
I’ve already returned my products. How do I get my refund?
We want you to feel confident with every Tetote product you purchase. If it’s not the right fit, no worries at all—our 60-day return policy allows you to send back your items for a refund or exchange. Simply return them in their original condition, and we’ll take care of the rest to make the process as smooth as possible.
If the return is not due to a quality issue, the customer is responsible for return or exchange shipping costs. Otherwise, Tetote will cover the fee due to defacts or quality issues.
We reserve the right to deduct the re-stocking fee from your refund when the returned item is NOT considered to be in its original packaging/condition or already been damaged. In this case you will be charged a minimum restocking fee of 15% of invoice.
To qualify for a defective return, one of the following must apply:
To qualify for a defective return, one of the following must apply:
1. Item has a defect, or is faulty or malfunction
2. Incorrect item was received
3. Missing part(s)
4. Damaged
To request a return or refund for RTO Summit, please follow these steps:
Email your request to support@tetotehome.com
Include your details, Make sure to provide:
- Full name used for registration
- Email address used for purchase
- Order or registration confirmation number (if available)
Reason for your refund or return request, then Wait for confirmation, within 24hrs, our support team normally will review your request and reply with approval status or next steps.
If you’ve already sent your return and it has arrived at our warehouse, you can request a refund update by contacting our support team. Please reach out with your order details so we can quickly locate your return and assist you.
We’ll be happy to review your case and ensure your refund is processed as soon as possible.
📩 Reach us at: support@tetotehome.com
Reinforced Packaging & Warranty
What is Reinforced 3-Layer Styrofoam Packaging?
What is your warranty policy?
How do I file a warranty claim?
Are there any exclusions to the warranty?
Our reinforced packaging includes three protective layers of high-density styrofoam designed to:
- Cushion the product from all sides
- Minimize movement during shipping
- Protect glass and edges from impact damage
- Ensure safe delivery even over long distances
We offer a one-year warranty on all our products. This warranty covers any manufacturing defects or issues with materials and workmanship. If you experience any problems with your item within this period, please contact our customer service team for assistance.
To file a warranty claim, please contact our customer service team with your order number, a description of the issue, and any relevant photos. Our team will review your claim and provide you with further instructions on how to proceed.
Yes, our warranty does not cover damage caused by misuse, improper care, accidents, or normal wear and tear. It also does not cover any modifications or repairs made by unauthorized personnel. For more detailed information, please refer to our full warranty policy on our website.
Wholesale
Do you offer wholesale pricing?
What is the minimum order quantity for wholesale purchases?
Yes, we offer competitive wholesale pricing for bulk orders. If you are interested in purchasing our products at wholesale prices, please contact our wholesale team with your business details and the products you are interested in.
The minimum order quantity for wholesale purchases varies depending on the product, normally moq starts from 50. Please contact our wholesale team via dealer@tetotehome.com for specific information on the minimum order quantities for the items you are interested in.
How To Select
Guide for how to select bathroom mirror?
Here's your reference:
1. for how to size: https://cdn.shopify.com/s/files/1/0657/4643/6330/files/how_to_size.png?v=1777025531
2. for size recommendation: https://cdn.shopify.com/s/files/1/0657/4643/6330/files/size_recommendation.png?v=1777025744
you're also welcome to reach us for live support, for each product page, we have put each's sizing guide in the designer's section for your ref.How to Assemble
How to assemble led mirrors?
Here's the link to discover your model's FULL installtion guides: https://tetotehome.com/pages/tetote-installation-guides
How to Apply
How to use Tetote product?
We've inserted application guide card in each packaging box, if you need live customer support, welcome to reach our customer support team at support@tetotehome.com
Did not help? Reach TETOTE for support
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